Moving company misses drop-off date
Creative Reconstruction Contracting Corp.
Failed to respond to Patricia Antoine's complaint that the finish used on the deck they built is defective. Third month in the Box.
COMPLAINT: Courtney North, West Palm Beach, Fla.
"I hired Nationwide Relocation Services to move furniture from a storage facility in Harrisburg, Pa., to West Palm Beach. It was the worst moving experience ever. They didn't show up on the correct date. They dramatically increased my estimate and demanded an additional $2,000 deposit.
"They apparently lost my furniture for more than two weeks. They kept calling with promised drop-off dates and I kept taking days off from my new job, only to have them not show. No one in the organization would assume responsibility. My phone calls went unanswered for weeks. No one could tell me where my furniture was or when they would deliver it. They promised me it was on its way for the fifth time, which was many days past the last date on the contract. It still didn't arrive that day, but finally came the next day. It was the most appalling moving experience ever."
DESIRED RESOLUTION: "I want acknowledgment that they mishandled my move and I want my money back."
RESPONSE: Vanessa Prestia, office manager, Nationwide Relocation Services
"We agreed to coordinate the member's relocation with pickup to be performed on the estimated dates of Sept. 1 or Sept. 2 and delivery to be executed on the estimated dates of Sept. 4 to Sept. 16. We informed her that we needed a $940 deposit and the total cost wouldn't exceed the estimated amount for the estimated weight. The member added an estimated 2,275 more pounds, which required an additional $1,115 deposit. Dates are estimates only. As a result of her goods being delivered five days outside of the estimated timeframe, we extended a compensation offer of $100."