Moving company disputes homeowners claims of damaged furniture

Moving company disputes homeowners claims of damaged furniture

Portland moving complaint

COMPLAINT: Rita Christian, Lake Oswego, Ore.

"Thunder Movers moved me from a house to an apartment less than a mile away. There was horrendous damage to the furniture. I told them I wouldn't pay until I knew what the resolution would be.

"I spoke with the owner the day of the move, and she came out and took photos with a cell phone. She said she'd submit an insurance claim. I spoke with a man who used to work for another company and was THE authorized household repair service in Portland.

"He said he'd be willing to talk to Thunder Movers for me. I called the owner and offered her this man's service, but she never called him. When I called her again, she said she'd call back, but never did."

DESIRED RESOLUTION: "I'd like $100 for the appraisal fee and payment for the damages and repairs done to my furniture and replacement of lost items. I'd also like an itemized billing."

RESPONSE: Dottie Thunder, manager, Thunder Movers

"Our team wrapped and padded her furniture. When the driver prepared the bill, the member began a frantic inspection of her furniture, seemingly looking for damage. After showing them [problem] areas on several items, the crew asked the customer to pay the bill, said she could file a claim and said they'd tell their boss of the damage.

"The member refused to pay. She showed the lead mover and I around with a flashlight, pointing at things neither of us could see, except furniture with daily wear and use. The notion that we damaged every piece of furniture is simply wrong.

"It's inappropriate for us to solicit another company, as she suggested. I ask that this member pay her bill. We're responsible and willing to cooperate. Our service and reports of numerous pleased consumers speak for itself."

STATUS: Stalemate

Portland painting complaint

COMPLAINT: Dorsa Warr, Gaston, Ore.

"I hired Ed's Home Repairs to paint my porch. The work went well. Ed's brother, Willis, is the real painter here. Assuming Willis would do the work, I hired him to paint a rental house and to power wash and stain my deck.

"Ed sprayed the deck, leaving a mess of overspray and many missed spots. It took a month to get Willis to come back and clean up.

"I wasn't able to supervise the deck cleaning, and when I got home after dark, I didn't see the mess that was left. The power washing was terrible. Ed used up the required amount of stain and my husband had to buy more."

DESIRED RESOLUTION: "I paid Ed $360 for labor and $100 to rent the power washer, and the two buckets of stain were about $170, so I'm out $630 and have to clean and stain the deck again. I'm willing to settle for the $460 I paid him directly."

RESPONSE: Ed Wohlhuter, owner, Ed's Home Repairs

"I believe this situation could've already been resolved had the client executed one of the three options I gave through e-mail. Instead, she's chosen to bring this to Angie's List. It's sad that a refund for half the labor wasn't enough."

STATUS: Stalemate

Portland auto repair complaint

COMPLAINT: Tina Harroun, Lake Oswego, Ore.

"I took my vehicle to Landmark Ford to repair severe scuffing on windows that were washed with a scouring pad. After two weeks and three tries, there were still scratches, one window was crooked, another was chipped, and there were new scratches on the car.

"In addition, rock chips were uncovered during the buffing - they'd been cosmetically covered before I purchased the car from Landmark five months earlier. The insurance wouldn't pay to fix them because they were from prior damage, and the body shop wouldn't fix them without getting paid and claimed they were normal wear and tear.

"The end result was trading the car in. The detailers restored it to its original condition for $400 and Landmark priced it at almost $10,000 more than what I got in the trade."

DESIRED RESOLUTION: "I just want my $3,467 back."

RESPONSE: Jim Corliss, president, Landmark Ford

"Her vehicle was repaired under an insurance company claim and the company paid $3,467. The customer was obligated by her policy to pay a $120 deductible, which is her total out-of-pocket expense for the repair.

"The insurance company required us to sublet a glass company, who caused the problems. After two tries, we changed to our preferred vendor and had a satisfactory repair. When issues were brought to our attention, we corrected them, with the exception of the front-end paint chips that weren't covered by this company.

"She later traded in the vehicle and it was given a higher value because it was repaired. We'd previously made two offers to satisfy this customer and were told once by her husband that they were satisfied."

STATUS: Stalemate

Editor's note: Landmark Ford offered the member a $120 credit for her out-of-pocket payment, but she chose not to resolve for that amount.


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