Moving company denies homeowner's claim

Moving company denies homeowner's claim

Long distance dispute

COMPLAINT: Bonnie Painter, San Antonio, Texas

"Allied Van Lines moved me from Canton, Penn., to San Antonio. Instead of arriving a day before I moved, the packer arrived the day of. As a result, he was packing while the movers were trying to load the van. The driver was concerned with paying his workers for too many hours, so they rushed through the process, leaving many boxes behind that wouldn't fit, so I had to give items away. They also dented a custom-made steel entrance door and broke a rung off a stairway railing. Upon delivery, they arrived a day later than agreed upon in our contract.

"Since it wasn't delivered in time, my husband had to take a day off work - losing a day's pay. They dropped furniture, a computer monitor and porcelain dolls. They broke a leg from our sofa and lost it. When they loaded the storage unit, they couldn't close the door so they kicked our furniture, dented more items and broke others. They also lost items, such as a glass top to an outside furniture table and a toaster oven, which they won't pay for, even though I bought additional insurance."

DESIRED RESOLUTION: "I'd like $1,186 for all lost and damaged goods caused by Allied Van Lines."

RESPONSE: Sandra Marlowe, president, Allied Van Lines

"The member was reimbursed $1,133.02 for her valid claims per the terms and conditions of the bill of lading. Residence damage must be reported immediately to be verified. It wasn't, so it was denied. Transit liability ends when delivery is completed.

"We paid the customer for items noted as damaged on her delivery paperwork. Items damaged after our delivery aren't covered. Arbitration information has been provided to the customer. Also, she noted that all items were received on her delivery documents."

STATUS: Stalemate

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