Moving company and homeowner disagree over contract
Franco Di Roma
Failed to respond to Yolanda Leavy's request for a refund after she said they served cold food at her wedding. Third month in the Box.
Angelo J. Fusco Plumbing & Heating Inc.
Never replied to Dian Grenetz's complaint about work she says was unsatisfactory. Third month in the Box.
Didn't answer Andrew Silverman's complaint that they installed his door incorrectly. Third month in the Box.
Hasn't responded to Natarajan Nagarajan's complaint that they did a poor job repairing his skylight. Third month in the Box.
Great Neck 7/24 Anyplace Emergency Locksmiths
Failed to address Nadine Rivellese's complaint that they overcharged her for lock installation. Second month in the Box.
Didn't answer John Westrich's complaint that they won't repair his driveway. Second month in the Box.
COMPLAINT: Craig Clinton, Nutley, N.J.
"I hired AAA Movers Inc. for my move. They estimated the job to take three hours at $70 an hour for a total of $210.
They said there'd be no extra cost for stairs or travel time, but charged for both of these. They had me sign some papers before they started, and shame on me for not reading them carefully.
They charged for five working hours plus one hour of travel time and $298 to wrap pads around my furniture. The bill was $2,234. They didn't do anything illegal, but they're deceiving and dishonest."
DESIRED RESOLUTION: "I'd like a $1,092 refund for the travel, stairs and packing material fees."
RESPONSE: Elizaveta Revzina, president, AAA Movers Inc. "We told the member the final cost would be determined by the hours worked, materials used and amount of travel time.
Based on the information he provided, the estimate was for a minimum of three hours - two hours of labor and one hour of travel. He never informed us there were stairs.
We showed him a contract with the charges for packing materials and stairs, and discounted two flights of stairs for the misunderstanding.
This information was stated in e-mails and the contract he signed."
STATUS: Stalemate This company has a total overall grade of "F" on the List.