Moving company and homeowner disagree over contract

Moving company and homeowner disagree over contract

COMPLAINT: Craig Clinton, Nutley, N.J.
"I hired AAA Movers Inc. for my move. They estimated the job to take three hours at $70 an hour for a total of $210.

They said there'd be no extra cost for stairs or travel time, but charged for both of these. They had me sign some papers before they started, and shame on me for not reading them carefully.

They charged for five working hours plus one hour of travel time and $298 to wrap pads around my furniture. The bill was $2,234. They didn't do anything illegal, but they're deceiving and dishonest."

DESIRED RESOLUTION: "I'd like a $1,092 refund for the travel, stairs and packing material fees."

RESPONSE: Elizaveta Revzina, president, AAA Movers Inc. "We told the member the final cost would be determined by the hours worked, materials used and amount of travel time.

Based on the information he provided, the estimate was for a minimum of three hours - two hours of labor and one hour of travel. He never informed us there were stairs.

We showed him a contract with the charges for packing materials and stairs, and discounted two flights of stairs for the misunderstanding.

This information was stated in e-mails and the contract he signed."

STATUS: Stalemate This company has a total overall grade of "F" on the List.


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Mark Sutter

Subject: Moving Company Scams

This type of thing has been going on for years. As the customer found out, verbal promises mean nothing, and just try to get them to put a firm quote in writing - ain't gonna happen! Liability limits also mean any claims for damages are usually settled on a per pound basis. I suffered through two company moves, both over 30 years ago. Luckily, my companies were paying for the moves, so I had no complaints there. However, on the first move, the workers loaded the truck in my presence, while making no notes of item condition. Then after loading, they appended notes on each items condition, asking me to sign in agreement. In middle of the trailer, now surrounded by other goods, was our car; which had been completely repainted a week before. The mover had noted "numerous parking dings and scratches". I refused to sign and asked if he would like to unload the car for inspection. He removed the note. On the second move, I noticed the mover had thrown most of my fairly new, good quality gardening tools in the truck storage bins beneath the the main trailer compartment where his accessories such as ropes and blankets were stored. He the asked me to sign a document listing them as group, "misc garden tools". I sensed they might never make it to their destination, so I insisted on listing each one individually by type and manufacturer. They all arrived with the load.

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