Mover disputes customer's damage claim
Doug's Plumbing Service
Failed to respond to Henry Jasinski's complaint they overcharged him for sewer rodding work and misdiagnosed a clogged toilet problem. Third month in the Box.
April Fresh and Professional Cleaning Services Inc.
Failed to respond to Carol Dreiss' complaint they never returned a small statuette she says they broke and promised to repair. Second month in the Box.
Midwest Services & Seal Coating Inc.
Never responded to Dana Carnett's complaint they tried to collect more money for a driveway seal coating job after already accepting the quoted payment amount. Second month in the Box.
COMPLAINT: Sue Thomson, Stuart, Fla.
“I hired Best Price Moving and Storage Inc. to move my belongings from Michigan to Florida. They couldn’t fit all of my items into their trucks and as a result, I had to try to sell or donate some of my belongings. During the relocation, I had to meet the movers to weigh the truck, and they insisted I pay them before they unloaded my things. They quickly rushed to unload my things and didn’t give me a moment to inspect.
"They put holes in the new boxes and broke almost everything. They were extremely unprofessional and untruthful about the weigh-in price. I asked for compensation for the overcharged weigh-in price and after paying in cash, I, of course, wanted cash back. The driver wouldn’t reimburse me, saying it was between me and the company. I called a representative and received the weigh-in overcharges back.”
DESIRED RESOLUTION: “I want compensation for the mishandled damages of my belongings.”
RESPONSE: Hugh Glass, customer service, Best Price Moving & Storage
“We regret some misunderstandings that may have occurred. We apologize if our employees were rude. The member signed a contract that based the moving/ shipping charge on weight. The member is invited to view the weighing but can decline. The foreman/driver cannot give a reimbursement — this must come from the company to avoid any complications.
"The member did get a reimbursement. As far as getting paid before unloading, this is typical of all deliveries. We are sorry for any inconvenience the member endured, but we don’t appreciate their immature and puerile language.”
Thomson says Best Price declined to offer her reimbursement for her damaged belongings.