Missing paperwork leaves car stuck in Chicago
Chicago Penalty Box
A-1 Safety Chimney Sweeps & Masonry
Didn't respond to Paul Silverman's request to refund his money or fix his chimney that he says is now useless.
DVD International Inc.
Failed to respond to Eileen Rochford's complaint about what she says were subcontractors pursuing liens after the company accepted final payment for home remodeling work.
Fence Connection Inc.
Broke a promise to resolve Kristi Tolman's complaint about what she says is a poorly constructed fence.
Hasn't responded to Ronald Yeska's request that the company refund a $649 transfer fee after he says they placed the vehicle he paid to have transferred to their lot back in regular inventory.
Max Madsen Mitsubishi
Didn't respond to Brian Marler's reimbursement request for towing fees following a flat tire because he says the vehicle he purchased from the company didn't include a tire iron.
Infiniti Gold Coast
Didn't respond to Michael Byers' request to give him the car he says he paid for in full.
Failed to respond to Lisa Kraus' complaint about an antique lamp fixture that she says the company took to repair but never returned.
American Deck Protectors
Never responded to Juan Carlos Duque's refund request for what he says is unfinished power-washing work.
Terminix International [Minooka]
Hasn't responded to Jeanie Swan's complaint about what she says was unsatisfactory customer service.
Prime Time Window Cleaning Inc.
Failed to respond to David Posner's complaint seeking reimbursement for what he says were $390 in overcharges from the company on his credit card.
Also in the box...
COMPLAINT: Michael Byers, Noblesville, Ind.
"I bought a new car from Infiniti Gold Coast. I rented a car and drove from the Indianapolis area to pick it up. When I arrived, there was damage to the rear bumper. They said they'd repair it and I could drive the car home in three to four days.
"I paid for the car in full. I was given a loaner car and drove home. I have been trying to get my car ever since. I'm not sure what happened. Infiniti Consumer Affairs confirms they have the car, but they need paperwork from the dealer to release it. My documentation of payment isn't enough.
"The dealer says his lawyers are working on it. I also have paperwork for an extended warranty and service contract for a car I don't possess. They no longer answer the phone, and Joe Abbas, the owner, no longer returns my calls."
DESIRED RESOLUTION: "I want my money refunded. If that's not possible, I want the car I purchased."
STATUS: Penalty Box