Missed messages result in Charlotte roofing complaint

Missed messages result in Charlotte roofing complaint

COMPLAINT: Merry Bishop, Charlotte, N.C.

"Initially, CZ Roofing Contractors were great to deal with. They did a roof repair and it's leaking again and I'm still within the one year warranty period.

"I've called three times and left voice messages, but they've never gotten back to me. I'd like them to come back out and take a look at the leak, before it causes further damage."

DESIRED RESOLUTION: "Since they have refused to respond to my request to honor the warranty, I want a refund of $274."

RESPONSE: Heather Aycoth-Zboch, owner, CZ Roofing Contractors

"I apologize for your inconvenience. I did not receive the messages but the dates you provided line up with time that I had someone watching my company while I was away.

"I apologize that your messages were never passed on to me. If possible, I'd like an opportunity to honor your warranty and correct the problem. Please call anytime to schedule the repair."

STATUS: Resolved

Editor's Note: The member informed Angie's List that she is satisfied with the company's response to resolve her complaint.


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