Minneapolis TV repair companies talk about their services
Do you repair all brands of TVs?
Dan Suter: "We repair most brands."
Sara Samuels: "We repair most major brands. There are some brands out there that aren't supported by the manufacturer."
Who we talked to
Mike Wills, owner
Television Service Labs Inc.
Mike Wills: "We repair about 90 percent of TVs that are produced."
What's the most common problem you encounter with TVs?
Suter: "The problem depends on the TV, there are so many different types of TVs."
Samuels: "There's not really one common problem. Each manufacturer has its little quirks."
Wills: "Having no picture is the main reason people bring in their TVs."
How do you charge?
Suter: "It's a flat rate, depending on the size of the TV and the problem. For example, repairing the convergence output on a big-screen projection TV would be about $260, which includes parts and home service."
Samuels: "We charge a flat rate. Service calls start at $95, and include minor repairs. Intermediate is $120 for labor, for cleaning, and for adjustments. Major repairs cost $170 for replacing parts."
Wills: "We charge a flat rate by the job. A 27-inch TV is $129 for labor, 32 inches is $149, 35 inches and up is $169. That's for CRT-based TVs, which are the older ones. Plasma or big LCDs cost $199, $249 or $299 depending on size."
How long do repairs generally take?
Suter: "It depends on how long it takes to get the parts. The average is about a week."
Samuels: "Repairs average an hour to an hour-and-a-half."
Wills: "I'd hope most repairs would take less than a week."
What's the average cost to repair a TV?
Suter: "The average is about $100 to $300."
Samuels: "The in-home average repair is $350 to $400. The carry-in average is $150."
Wills: "The average 27-inch costs under $200. The average 35-inch is $220. There's hardly a part you can buy for an LCD under $200. Those would be a $375 to $450 average."
Have you received many inquiries about the all-digital TV requirements scheduled for February 2009?
Suter: "Everybody's asking how it's going to affect them. In reality, it will only affect people who use antennas. Most people think it's going to affect everyone."
Samuels: "That's a very big concern if their older televisions will support this turnover. The people affected are those who use a regular antenna; they'll have to get a converter box."
Wills: "It's fairly common for us to get questions. They ask if it's true if they can still watch TV, and if they need a converter box."