Minneapolis house cleaners fails to clean the closets

Minneapolis house cleaners fails to clean the closets


COMPLAINT: Joseph and Alexandra Mayo-Cullen, St. Paul, Minn.

"We had all our wood floors refinished and our house was virtually empty. We wanted to move back into an entirely clean home and hired Merry Maids [1990 Christensen Ave., St. Paul] for the work. They were to clean the floors and windows upstairs; the living room, dining room, office and kitchen downstairs; and wipe away all the dust from the floors being refinished.

"When they were done, we found the stove wasn't very clean, there was dust on the walls, on the upstairs blinds and in our closets. They informed us that their work was guaranteed and to call if we were unhappy, so we did. The person who arrived was clearly irritated and asked what was wrong. She had been part of the team that initially cleaned the house, and said that things we said were missed were actually cleaned. She cleaned and was pleasant as time went by, but we didn't like having to defend ourselves. Furthermore, dust was wiped into our blinds, the closets were never dusted and we had to do them ourselves. We're extremely disappointed in the service."

DESIRED RESOLUTION: "We'd like a partial refund of $70."

STATUS: Penalty Box

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!