Minneapolis electrical company pays for missing breaker
COMPLAINT: Chris Harrison, Burnsville, Minn.
"Brothers Electric Co. installed an eight-circuit sub panel in my garage next to the existing panel. The workers were on time and courteous. I showed them the panel and a spare 60-amp breaker they could use if they saw fit. They did a good job and cleaned up well — perhaps too well.
Didn't respond to Wendy Beede's complaint about unfinished work on her sprinkler system. Third month in the box.
Southwest Paving Inc.
Didn't respond to Patti Preves' complaint about cracks on the driveway they installed. Third month in the box.
Didn't respond to Catherine Myers' request for a refund for cleaning services she canceled. Third month in the box.
Super Seal Sealcoating
Didn't respond to Lu Ann Paulet's complaint about her driveway's apron she says was incorrectly installed. First month in the box.
"When I did a little cleaning and rearranging in the area I couldn't find the 60-amp breaker. I called and left a message, which wasn't returned. A week went by and I called again. They said they didn't take the breaker, so I went and looked in the garage again.
"When I still couldn't find it, I called and talked to Mike [Letson] the owner. I emphasized that I wasn't suggesting anyone was being dishonest, but perhaps the breaker got collected with other supplies accidentally. Mike said he didn't have the breaker and didn't know what to tell me."
DESIRED RESOLUTION: "I want to be reimbursed for the value of the circuit breaker that went missing — $17."
RESPONSE: Amy Letson, controller, Brothers Electric Co.
"The member contacted us and stated that a two pole, 60-amp circuit breaker was missing. Our electricians didn't take it and checked their truck to see if it was taken by mistake, but didn't find it. The customer sent us a letter and a receipt requesting reimbursement for the breaker.
"The receipt was for a weatherproof air conditioner disconnect and not the breaker. We contacted him and requested the correct receipt. We've been in business for over 25 years and have had over 23,000 customers and have never been accused of taking anything. We take this accusation very seriously."
The member says he received a check from Brothers Electric Co. and considers the matter resolved.
COMPLAINT: Travis Henning, Maple Grove, Minn.
"DMJ Asphalt Corporation gave me an estimate to install a new asphalt driveway. The estimate was within my price range and we agreed to the terms, and the estimator came out to make final measurements. I specifically asked about drainage issues but the estimator said it wouldn't be a problem.
"When the prep crew came to start the work, they said they wouldn't pave the driveway until the drainage issues were resolved. I got an estimate from another company to fix the drainage, and it was significantly outside my budget, so now I can't get the driveway paved.
"I'm frustrated I lost my deposit because, if I had been told about the additional work, I wouldn't have signed up for the paving. It's especially frustrating because I specifically asked the estimator about the drainage."
DESIRED RESOLUTION: "I'd like a refund of $430."
RESPONSE: Kari Huhn, president, DMJ Asphalt Corporation
"The member was fully aware of the drainage issues present on his driveway and that they would need to be addressed. This was clearly stated in writing on the contract and drawing page by his estimator.
"After a more accurate laser reading by our base foreman, he recommended that an apron be installed prior to paving in order to receive the best drainage solution. We're fully aware there are additional costs involved with installing an apron, and we were advising the member it would be in his best interest to do it before the asphalt paving.
"To date, DMJ has incurred more than $1,112 for time and work performed, which far exceeds the $430 of Mr. Henning's. However, to resolve this matter fairly and amicably, and to compromise with the member, DMJ is willing to refund 50 percent of the deposit."
The member says he received a refund from DMJ Asphalt Corporation and considers the matter resolved.
Another apron issue
COMPLAINT: Lu Ann Paulet, Apple Valley, Minn.
"I hired Super Seal Sealcoating to replace the apron on my driveway and sealcoat the driveway. They installed the apron too high and water, instead of puddling, now runs back into the garage.
"I called the company and they came to grind down four spots and said they'd return to seal it. The water still runs back into the garage, and you can see the angle is incorrect. I've made repeated calls to the company to correct the situation. They keep saying they'll come out to look at it but haven't.
"My driveway is now worse than it was before the work — the spots they ground are completely unsealed and deteriorating and water still runs back into the garage."
DESIRED RESOLUTION: "I want the work redone to my satisfaction or a refund."
STATUS: Penalty Box