Milwaukee-area client says her shingles are leaking
COMPLAINT: Jenny Horvath, Shorewood, Wis.
I hired Robidoux Brothers LLC to tear off my roof and install a new roof and gutters. Three months later, the new roof started leaking. My previous 20-year-old roof never leaked. [Owner Cameron] Robidoux told me the leak was 'part of living in Wisconsin' and refused to help.
DESIRED RESOLUTION: I would like a $240 refund.
RESPONSE: Cameron Robidoux, owner/member, Robidoux Brothers LLC
She had ice damming and not a leak. Hundreds of her fellow neighbors had the same problem. Even with a new roof and ice and water rubber, there's still a chance of ice damming.
There was nothing we could do. You can't allow eight inches of ice to build up five feet from your gutter line in a valley and think a roof should stop the melting snow and ice.
New to the Milwaukee Penalty Box
Didn't respond to Aaron Colcord's request for a $600 refund for "car care" service he says isn't worth $600.
Failed to respond to Victoria Zima's request for a $200 refund for what she says was a botched cleaning job, as well as a new range door if related stains cannot be removed.