Milwaukee-area client says her shingles are leaking

Milwaukee-area client says her shingles are leaking

COMPLAINT: Jenny Horvath, Shorewood, Wis.

I hired Robidoux Brothers LLC to tear off my roof and install a new roof and gutters. Three months later, the new roof started leaking. My previous 20-year-old roof never leaked. [Owner Cameron] Robidoux told me the leak was 'part of living in Wisconsin' and refused to help.

DESIRED RESOLUTION: I would like a $240 refund.

RESPONSE: Cameron Robidoux, owner/member, Robidoux Brothers LLC

She had ice damming and not a leak. Hundreds of her fellow neighbors had the same problem. Even with a new roof and ice and water rubber, there's still a chance of ice damming.

There was nothing we could do. You can't allow eight inches of ice to build up five feet from your gutter line in a valley and think a roof should stop the melting snow and ice.

STATUS: Stalemate


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