Miami pool service leaves streaks

Miami pool service leaves streaks

Still waiting

COMPLAINT: Robert and Jackie Miessen, Miami

"Avertura Pools came out to refinished the surface of our salt water pool. There are streaks in the paint and chips in the tiles. The screen around the pool was torn up, and they didn't finish the job.

They took all the old tile off and tried to replace it with chipped and broken tiles. After they got our money, they took off. We haven't heard from them."

DESIRED RESOLUTION: "We'd like our money back so we can have a reputable company do the job."

STATUS: Penalty Box

Pool predicament

COMPLAINT: Christian Mazzola, Miami

"America's Best Home Improvement repaired damaged patio pavers and coping on the edge of my pool. They said the work would take more than five days and there would be two or three men on-site. After two days, they'd worked four hours.

"The contractor agreed they'd work at least 50. They completed the work after about 30 hours. It was of good quality, except the glue used to secure the coping stained the pool surface, and I withheld $200. I expressed my dissatisfaction with paying for 50 hours when it only took 30. I'm happy to pay a fair rate, but I think $90 per hour is excessive."

DESIRED RESOLUTION: "I'd like a refund for the 20 hours they didn't work."

RESPONSE: Eufemio Vargas, president, America's Best Home Improvement

"I quoted the price not knowing exactly how many hours it would take because of the nature of the job. No one can see what is underneath the paving. I also did more work than we originally agreed to. We cleaned the pool wall where we'd stained it with glue. I deducted $300 for the removal of tree roots, but he still held back $200 more."

STATUS: Stalemate


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