Mesa plumber refunds fee for misdiagnosed drain problem

Mesa plumber refunds fee for misdiagnosed drain problem

Member complaint

I hired J & H Plumbing of Mesa, Arizona, to clear a drain blockage in my kitchen sink.

The plumber who came used a large snake to clear blockage. He could only get through 15 feet. He then tried a smaller snake, and again got just 15 feet. He said he was pulling out mud and roots.

I told him I used the disposal the night before to grind stringy vegetables. He then said there was a leak in the sink shoe and generously covered it with silicone, both below the sink and above it. He also said he could hear leaking in the dishwasher, and that water was coming out of it, although the water wasn’t turned on. He said he’d come back with his boss and a camera to locate the broken pipe, but that I should be prepared for a large job.

He said he wouldn’t charge me for the visit. I called our home warranty company, which sent a plumber, so I canceled J & H. I told the J & H receptionist that I hadn’t been charged, but would like to pay for the kind plumber’s time. She told me it would cost $361.98, minus $10 with an Angie’s List coupon.

When the other plumber came, he easily cleared the blockage, sending in a full 70 feet worth of line. He said the dirt was probably grease and lint and that the roots were probably the fibers from ground-up vegetables.

I contacted J & H about their plumber’s error. The plumber called to apologize and said his boss would contact me. I called J & H twice more asking for at least a partial refund, and was told the boss would contact me, but he hasn’t. I have scrubbed most of the silicone off the top of the sink shoe, but I‘m still out the money.

I want a refund of $251.98.

Charlie Leight, Phoenix

Status

Resolved

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