Memphis area handyman disputes overcharge complaint
Alans Carpets LLC
Broke a promise to address Christie Nedved's complaints about their installation of hardwood flooring and carpet. Second month in the Box.
Tiger Time Lawn Care & Property Management
Hasn't responded to property owner Dawn Clark's request to provide tenant leasing information, warranty contract documents and receipts for repairs for her rental property. Second month in the Box.
COMPLAINT: Pam Travis, Germantown, Tenn.
"I hired Roger Keune Handyman Services to install a new fixture and float my bathroom's walls so I could have them repainted. The project started out reasonable but I was unhappy with his work. It took him two weeks to float the walls. He also went through the wall when he was installing a light fixture. He charged me $300 extra that he didn't itemize on my receipt. I told him that I want the $300 back to get these problems fixed."
DESIRED RESOLUTION: "I want a $300 refund to take care of redoing the work."
RESPONSE: Roger Keune, owner, Roger Keune Handyman Services
"The member asked for an estimate to replace a valve and faucet, strip ceiling texture, refloat walls and install a light fixture and crown molding. Her reaction to my first price was, 'That's too much.' She called me back later and asked if I could cut that price. We agreed to eliminate the crown molding, which reduced the price by $300. She said, 'All right, do the job.' When I took the original light fixture off, there were three holes where there should have been one, all with illegal wiring. When I told her this, she covered her ears so she couldn't hear.
"I told her I had to rewire all three openings to one box. She asked how much it'd cost, I said it added the $300 I'd taken off back into the job. I added no extra charges. She owes me money and says she won't pay. As far as I'm concerned, she already has the $300 she says I owe her. I've been in this business almost 40 years and have dealt with thousands of customers. If she offered me a million dollars to work for her, I'd refuse and stay home."