Members say Silver Spring Air Duct Cleaning company left clogged vents
We hired BestClean of Silver Spring, Md., to clean the air ducts. We had a coupon voucher for $49, with the understanding that if there was more than one main duct, an additional charge of up to $150 may apply. The technician found a second main duct, so we agreed to the additional amount for a total of $199.
The big vacuum sent a blast of fine dust that went through the whole house, leaving dusty furniture and floors that we had to clean afterward. When we turned on the air conditioner for the summer season, we found no air came out of three or four ducts. When contacted, Best Clean refused to clear the vents and ducts, saying the problem was the A/C unit. Our regular A/C company found two or three clogged ducts, and Best Clean cut a big hole in the air intake duct and failed to properly cover it.
We want a refund of $150 and clear, clean and restored air flow in the blocked ducts.
Marcia and Malcolm O’Dell, Washington
Have a complaint?
Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.