Members say Silver Spring Air Duct Cleaning company left clogged vents

Members say Silver Spring Air Duct Cleaning company left clogged vents

Member complaint

We hired BestClean of Silver Spring, Md., to clean the air ducts. We had a coupon voucher for $49, with the understanding that if there was more than one main duct, an additional charge of up to $150 may apply. The technician found a second main duct, so we agreed to the additional amount for a total of $199.

The big vacuum sent a blast of fine dust that went through the whole house, leaving dusty furniture and floors that we had to clean afterward. When we turned on the air conditioner for the summer season, we found no air came out of three or four ducts. When contacted, Best Clean refused to clear the vents and ducts, saying the problem was the A/C unit. Our regular A/C company found two or three clogged ducts, and Best Clean cut a big hole in the air intake duct and failed to properly cover it.

We want a refund of $150 and clear, clean and restored air flow in the blocked ducts.

Marcia and Malcolm O’Dell, Washington

Status

Penalty box

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