Members say Norfolk contractor used high pressure tactics during cabinet refacing project

Members say Norfolk contractor used high pressure tactics during cabinet refacing project

Member complaint

We hired Sears Home Improvement Services of Norfolk, Va., to reface our cabinets. They said the refacing would be wood, and the interest rate would depend on our credit. My wife and I both have good credit scores, so we were shocked at the price and the interest rate of 26 percent.

They used high pressure sales tactics. I thought it was what my wife wanted so I agreed to sign. They kept the contract on the computer and gave a CD afterward so you don’t see what you’re signing.

They said we had three days to cancel. On the fourth day, their installer came to measure. He showed us the laminate they planned to use to reface our cabinet frames. He said they always use laminate. We told him to leave and call the salesperson who came to our house.

The district manager continued high pressure sales tactics, but said the installer was wrong and that real wood would be used. Since we didn’t cancel in three days, they say we owe them 30 percent of the total cost.

We want to get that reduced. We want to be completely released from the contract.

Jeepi & Scott Barnhill, Virginia Beach, Va.


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