Member says West Palm Beach contractor didn’t deliver materials

Member says West Palm Beach contractor didn’t deliver materials

Member complaint

I hired RAM Construction of West Palm Beach, Fla., to install a waterproof system on a second-floor deck — a six-step process with a 10-year warranty if I install a mat on top of the sealant. I received a quote of $2,500 over the phone, but it increased to $2,800 once owner Eduardo Mondragon came to the house. I also added another small area on my roof for $800. I signed the contract and paid half upfront for materials.

The inclusion of the mat wasn’t in the contract, but I didn’t think much of it since the warranty language was included. After I reluctantly agreed to pay the final payment before the mat was in place, the stone mason called to say Eduardo asked him to pay for the mat. I called Eduardo and told him he had no right to do this since the mat was paid for, and then he tried to talk me out of ordering the mat, but I refused. He then said he would get the mat and the stone mason could install it. Again, I refused because the stone mason isn’t certified to do so.

We confirmed installation for the following Monday, but Eduardo waited until the night before to tell me he never ordered the mat although we were in contact about it for four days prior to the install date. I was upset that he waited over two weeks to tell me he never ordered the mat.

I want a $2,000 refund and cancellation of all service agreements.

Carol Simmons, Delray Beach, Fla.


Penalty box

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!