Member says West Jordan chimney company kept cash

Member says West Jordan chimney company kept cash

Member complaint

I hired Utah Premier Chimney Cleaning of West Jordan, Utah, to repair my chimney. I had them clean my chimney and they did the work satisfactorily.

I was told my chimney needed repair and it would cost $385. They wanted half of the money upfront and the other half upon completion. I wrote them a check for the cleaning and $192.50.

Related: How to Avoid a Chimney Repair Scam

The day before they were scheduled to do the repair, I was told their service truck was in the shop and they couldn’t make it. I couldn’t take more time off work and I didn’t want the work done in the winter because concrete doesn’t do well in the cold.

They agreed to refund my $192.50 and would be back to do the job as soon as spring hit. However, after two weeks of asking for my refund, I got no response. I want a refund of $192.50.

Doris Dawson, Salt Lake City

Status

Penalty Box

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