Member says Virginia Beach tile installer performed sloppy work

Member says Virginia Beach tile installer performed sloppy work

Member complaint

I hired Elite Custom Tile of Virginia Beach to install tile on my bathroom floor and walls. I chose subway tile on the wall and small hexagon sheets on the floor. As they put up the subway tiles, I noticed some areas weren’t flush. He tried to do some areas over, but didn’t do a very good job.

When they put the grout onto the wall, I requested a light gray color, but it appeared black during mixing. They said it would lighten as it dried; it didn’t. He smeared a paint all over the tile and grout to correct this, and when it dried, it had to be scrubbed off the tile. He told me he had another job and didn’t have time to scrub the paint off, so I spent six hours doing it myself, which I was furious about.

Several months later, I noticed the grout in the shower started to soften and the paint was coming off. I called the company, but didn’t receive a response.

Also, when they put down the floor, the cuts against the bathtub were uneven and other areas weren’t flush. After they installed the floor, I requested a medium to dark gray grout. I noticed days later there were several chipped tile pieces. Those were replaced using a white grout, but it didn’t match the rest. In my frustration, I said I would paint the grout lines myself to prevent him from slapping paint all over the floor like he did on the walls.

I want the grout redone in areas in the shower that are soft, fix grout color on the floor and replace the tiles near the tub that have a gap.

Karen Killers, Chesapeake, Va.


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