Member says trailer rental company didn’t provide full refund
I ordered a trailer hitch and wiring harness installation from U-Haul on Okeechobee Boulevard in West Palm Beach, Fla. Phone calls to the local office never went through, so I ordered online.
I received a phone call telling me when to pick up the equipment. I didn’t receive a confirmation call, so I called to confirm and was told the parts weren’t in.
I followed up with several calls to the call center and the person I spoke with said the situation was my fault. He also said they can’t return parts, so there are no refunds.
However, I received a refund, but it was $50 less than the total amount I paid. I want $50 credited toward my credit card.
Patrick Conroy, Lake Worth, Fla.
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