Member says trailer rental company didn’t provide full refund

Member says trailer rental company didn’t provide full refund

Member complaint

I ordered a trailer hitch and wiring harness installation from U-Haul on Okeechobee Boulevard in West Palm Beach, Fla. Phone calls to the local office never went through, so I ordered online.

I received a phone call telling me when to pick up the equipment. I didn’t receive a confirmation call, so I called to confirm and was told the parts weren’t in.

I followed up with several calls to the call center and the person I spoke with said the situation was my fault. He also said they can’t return parts, so there are no refunds.

However, I received a refund, but it was $50 less than the total amount I paid. I want $50 credited toward my credit card.

Patrick Conroy, Lake Worth, Fla.

Status

Penalty box

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Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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