Member says Tallevast company measured shades poorly

Member says Tallevast company measured shades poorly

Member complaint

I hired Shutter & Blinds Manufacturing of Tallevast, Fla., to install sun shades in my back porch for privacy and heat reduction. The salesperson was an hour late and very distracted during our appointment. I paid a $350 deposit, and she said I should have my shades in five weeks.

Six weeks later, they called for the installation, and they didn’t fit! Her measurements had all been wrong. They were also the incorrect product, which should have been faux blinds instead of sun shades. The installer called the store and told me to expect a call back in a few days. Instead, I didn’t hear back for weeks.

The manager took no accountability for the fact it was their fault the shades didn’t fit. He wanted to charge me $100 more, even though the blinds are typically less expensive. They wanted to charge me more money for a lesser product. Now they won’t return my calls.

It’s been 11 weeks, and I still don’t have anything covering my porch windows. I would like a $350 refund.

Matty Green, Oldsmar, Fla.

Status

Penalty Box

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