Member says she paid twice for the same eye exam
I went to Dr. Michael J. Bermel of Fairfax, Va., for an eye examination and prescription update for my sunglasses. I waited more than an hour before being seen. The lady who took me to the examining room never introduced herself or provided her title and credentials.
I inquired about the gentle molding process while I waited and received a sales pitch, and unfortunately, was talked into prepaying. At that time, I was told this procedure is about $2,500.
I went the next day, this time taken to the examination room by a man, who gave no introduction, no credential explanation and asked redundant questions before I saw Dr. Bermel. The exam was the same as I had the day before.
Dr. Bermel left the room three times with no explanation for leaving. After a confusing, contradictory conversation, I was told I would not see results others would see.
I also was told the cost was around $5,600. I want a $158 refund.
Kristin Knodt, Gainesville, Va.
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