Member says she paid twice for the same eye exam

Member says she paid twice for the same eye exam

Member comment

I went to Dr. Michael J. Bermel of Fairfax, Va., for an eye examination and prescription update for my sunglasses. I waited more than an hour before being seen. The lady who took me to the examining room never introduced herself or provided her title and credentials.

I inquired about the gentle molding process while I waited and received a sales pitch, and unfortunately, was talked into prepaying. At that time, I was told this procedure is about $2,500.

I went the next day, this time taken to the examination room by a man, who gave no introduction, no credential explanation and asked redundant questions before I saw Dr. Bermel. The exam was the same as I had the day before.

Dr. Bermel left the room three times with no explanation for leaving. After a confusing, contradictory conversation, I was told I would not see results others would see.

I also was told the cost was around $5,600. I want a $158 refund.

Kristin Knodt, Gainesville, Va.

Status

Penalty box

Have a complaint?

Our Angie’s List complaint resolution team attempts to mediate disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!