Member says San Antonio carpenter left kitchen counters, cabinets unfinished

Member says San Antonio carpenter left kitchen counters, cabinets unfinished

Member complaint

I hired D & T Carpentry of San Antonio to build and install kitchen counters and cabinets. The quality of the work was good, but they didn’t finish the job. Halfway through the project, they took the entire payment but didn’t complete the work.

They only built the cabinets and installed two of them.

They left a third cabinet just sitting off to the side. One of my designs was going to take a little bit longer to compete, and that’s when we started having problems with them. They stopped coming over and answering my calls. I tried to contact them for several months.

I was left without counters in three areas and three incomplete cabinets. I paid them almost $5,300, and I want a $2,000 refund.

Cecilia Pacheco, San Antonio


Penalty Box

Have a complaint?

Our Angie’s List complaint resolution team attempts to mediate disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!