Member says Sacramento construction company kept patio-door promise

Member says Sacramento construction company kept patio-door promise

Member Complaint

I hired Quality Construction by VM of Rancho Cordova, Calif., to remodel my kitchen and to provide a replacement patio door with a custom dog door and a retaining wall for my flower bed in my back patio.

The manager failed to show up twice for the project assessment. My mother had used his company for her kitchen remodel, which was done beautifully and without a hiccup, so I allowed them to slide. They promised to install the patio door for free and to provide fill dirt for the patio retaining wall area at no cost. We signed a contract.

Most of the work looks great, but the dog door was a huge problem. They suggested that I should not get a pre-hung door. I found a door that worked, but they would have to do measurements for the hardware. I gave this information to the project head, and he left the papers at my house rather than filling them out.

I was under the assumption they were ordering the door, but they thought I was. After some delays, I asked them to fill out the information so I could order the door. They asked me to leave the paperwork under my doormat, but then I reminded them that they needed to measure for the hardware, and without me home, that would not work. They promised to pay for the door and install it for free. They arrived to do the measurements and assured me they would order the door as soon as they left.

Two weeks later, I contacted them to find out that the door had been lost. Apparently it was ordered, but was never submitted to the company to be made. They asked me if the price for the door was OK. They had forgotten they agreed to pay for it again. I would like to have my pre-chosen patio door ordered, painted and installed by Quality Construction by VM. All materials and labor should be provided free of charge.

Michelle Borchardt, Elk Grove, Calif.

Provider response

We wish we wouldn’t have dropped the backyard work. At this point, we want to keep 100 percent satisfaction by buying a door that wasn’t part of the deal, painting it and installing it.

Ben Nester, manager

Status

Resolved

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