Member says Orlando insurance company messed up auto crash claim

Member says Orlando insurance company messed up auto crash claim

Member complaint

I filed a claim with the State Farm regional claims office of Orlando, Fla. I’ve been a customer for 33 years, and this is my second claim in that time period.

My stepson had left the car in a parking lot, and it was hit on both sides. The car was not worth much, and I had to ask State Farm repeatedly about my options for repair or reimbursement since I was just planning to sell the car. I never got a straight answer.

A dozen calls and emails later, I was able to get the car half fixed. They managed to change the terms of the damage to the vehicle so the other half of the repairs weren’t performed. The car was returned to me with a headlight held to the car by only its electrical connectors.

Now I have to wait 30 days for the paint to cure before I can finish the repairs, or I have to sell the car half repaired. Also, I’m still currently paying State Farm to insure the car.

State Farm has admitted that they messed up the entire processing of the claim, and that they have caused me damages, but has no intention of making it right.

I would like a refund for the original repair estimate minus the deductible, or $1,132.

David Grow, Winter Springs, Fla.

Status

Penalty Box

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Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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