Member says Orlando appliance repair company’s service went down the drain

Member says Orlando appliance repair company’s service went down the drain

Member complaint

I hired A Bargain Appliance Repair of Orlando, Fla., to replace the drain line in my refrigerator, which was pooling water at the bottom.

A repairman arrived and took approximately one hour to replace the drain line. He explained that this was common, but it was the sort of repair that only happens once in the life of a refrigerator.

About five months later, I found that water was once again pooling at the bottom of my refrigerator. I was slightly annoyed, but didn’t think it was a big deal since I had a one year parts and service warranty from the initial repair.

When I contacted A Bargain for a repair under the warranty, I was advised that after 30 days I have to pay a $90 service fee to have a repairman come out. That is roughly half what I paid for the original repair. I protested, saying that coming to the appliance is a part of service, and requested to speak with a supervisor.

When the supervisor called back, I was informed that this was absolutely the case, but that she could lower the fee to $60. I did not find this acceptable. I asked again for them to waive the fee and honor the service portion of their warranty, and the supervisor declined. I requested to speak with someone over her, and she said that there was no one else who could address this concern. She did offer to have the repairman call me and see what he could do.

The repairman called a very short time later and proceeded to yell at me until I hung up. It was unprofessional and disrespectful.

I would like the company to repair the drain line under my warranty.

Stephanie Ilderton, Oviedo, Fla.

Status

Penalty Box

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