Member says Norfolk mechanic overcharged for oil change

Member says Norfolk mechanic overcharged for oil change

Member complaint

I took my car to Tune Up Plus – Quality Car Care on Little Creek Road in Norfolk, Va., for an oil change and to determine why my car made an unusual noise. I requested any cost over $25 be cleared with me first. I stayed and waited on site. No one approached me about the cost. At the time of payment, I was informed I couldn’t use my debit card, but I had to pay cash — an ATM was nearby. They charged me $90, and although the mechanic tried to explain the extra charges, it didn’t make sense.

I signed a receipt, but it was switched with another paper that said $0 fees were paid and it was a maintenance-free checkup. It didn’t even mention the oil change. A week later, I checked the oil tank and it showed no signs of oil. Manager Shawn Allen said the dipstick must be bent and to bring the car back for him to re-do the oil change. I don’t trust them, so I didn’t return.

I want a $90 refund and information as to how they handled this situation internally.

Penny Mae Pinney, Norfolk


Penalty box

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!