Member says Newport News contractor completed electrical upgrade

Member says Newport News contractor completed electrical upgrade

Member complaint

I hired Bobby Burcher Electrical of Newport News, Va., for electrical work. They started the work, but never finished. They didn’t respond to repeated calls, and didn’t show for the final appointment.

I want them to finish the job and for it to pass inspection.

John Pascucci, Newport News

Provider response

We were unaware of any work other than patching siding outside. The homeowner was remodeling his bathroom and drywall contractors were working. Our mechanic was under the impression they were going to patch inside by the panel. We believe this was just a misunderstanding or miscommunication.

Crystal Burcher Prosper, vice president

Status

Resolved

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