Member says Newport Beach mortgage company won’t return papers

Member says Newport Beach mortgage company won’t return papers

Member complaint

I hired CMG Financial of Newport Beach, Calif., to refinance the loans on my residence and an investment property. The refinance on my residence dragged on for four months, but went fairly well.

They originally promised the process would take 30 days. The finance on the second property was an absolute disaster, and the process drug on for six months as the lender kept stalling. The repeatedly requested the same documents, but never provided the Good Faith Estimate, which is legally required. The second set of settlement documents included additional points and charges totaling more than $4,000. I feel they tried to sneak in these charges, so I withdrew the application.

I loaned them a portfolio containing paperwork on the original loan, and they haven’t returned it. I want the portfolio of original loan documents returned.

Renae Hay, Redlands, Calif.


Penalty box

Have a complaint?

Our Angie’s List complaint resolution team attempts to mediate disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!