Member says Marietta auto shop lied about scope of flood damage

Member says Marietta auto shop lied about scope of flood damage

Member Complaint

I purchased a salvaged, flood damaged vehicle from Apex Auto Body of Marietta, Ga., after seeing their advertisement online. The seller lied about the scope of car repairs needed. He told me they’d cost $700, but the dealership I took it to says the car needs $10,000 in repairs.

I asked the seller if the water damage was from fresh or salt water, how deep it flooded and if it needed repairs. They told me it was fresh water and it only got high enough to soak the carpet and it needed an airbag. Upon arrival to my house, the vehicle wouldn’t start. I found direct evidence that the floodwater reached above the seats. There were no floor mats or manuals. I only received one key and the dashboard arrived cracked.

I tried to contact the seller, but got no answer. I had the vehicle towed to a dealership and they told me it had been totaled in Superstorm Sandy, evidence from the salt water damage to the engine. I served in the military and am now fully disabled. I live paycheck to paycheck and now have no vehicle. I want a $22,600 refund.

Wendi Jones, Tampa, Fla.


Penalty Box

Have a complaint?

Our Angie’s List complaint resolution team attempts to mediate disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!