Member says Manassas builder used inferior materials

Member says Manassas builder used inferior materials

Member complaint

I hired Dream Home Exteriors of Manassas, Va., to build and install a portico over my house’s main entrance.

The support poles on the left and right began twisting, causing gaps in the molding. Dream Home says it’s not the workmanship, but the materials are warped, which is causing the problem, so they’re not responsible. It will cost $1,050 to repair. However, they chose the materials, so I shouldn’t be liable.

I want the columns replaced and the cladding reinstalled to eliminate gaps, or I want them to pay $1,050 so I can hire another company to fix the problem.

Edgar Castor, Centreville, Va.

Status

Penalty box

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