Member says Lombard furniture store delivered damaged goods

Member says Lombard furniture store delivered damaged goods

Member complaint

I purchased several items of furniture and an extended warranty from The Dump of Lombard, Ill.

When they delivered it, they arrived an hour late, so it was after dark. I noticed that the straps had worn away leather on the couch, and I could see staple marks on the bottom. The couch was missing three of the four glides, and a nail sticking out of one of the legs greatly damaged my hardwood floor. The couch, love seat, chair and ottoman all had damaged legs.

I called the warranty company, who directed me back to The Dump. They sent a service person a week later, and while he fixed the damaged legs, he said the other damages to the couch were delivery error. He took photos and said a manager would review them. But after several days, I couldn’t get a response.

On the last contact I had, the company told me the couch was in my house, so it was mine now and they weren’t coming to get it. I want them to replace the couch and either fix my floor or pay for the repair work.

Vickie Cleary, Palatine, Ill.

Status

Penalty Box

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Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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