Member says Lombard furniture store delivered damaged goods
When they delivered it, they arrived an hour late, so it was after dark. I noticed that the straps had worn away leather on the couch, and I could see staple marks on the bottom. The couch was missing three of the four glides, and a nail sticking out of one of the legs greatly damaged my hardwood floor. The couch, love seat, chair and ottoman all had damaged legs.
I called the warranty company, who directed me back to The Dump. They sent a service person a week later, and while he fixed the damaged legs, he said the other damages to the couch were delivery error. He took photos and said a manager would review them. But after several days, I couldn’t get a response.
On the last contact I had, the company told me the couch was in my house, so it was mine now and they weren’t coming to get it. I want them to replace the couch and either fix my floor or pay for the repair work.
Vickie Cleary, Palatine, Ill.
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