Member says Lakeland appliance service overcharged for parts
I hired Jenkins Appliance Service of Lakeland, Fla., to repair my Viking range hood. When they ordered parts, they charged me much more than they were actually priced. They charged me $150 for a burner kit and $159 for a module switch, when Viking’s price is $82 and $38, respectively. When I realized this, I called immediately to cancel my order, but they told me I couldn’t. I told them I would be cancelling my check, and they immediately went out and cashed it. Now I haven’t received any parts or service from them. I did get a letter from them saying they would return my money less a $50 restocking fee, but up until now I’ve not received anything and they’re not answering their phones. I think they just want to delay everything. Since I never received any of the items, I don’t believe it’s fair to charge a restocking fee. I would like a $310 refund.
Maria Sia, Davenport, Fla.
Have a complaint?
Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.