Member says Huntersville landscaper didn’t fully fix problems

Member says Huntersville landscaper didn’t fully fix problems

Member complaint

I hired Southscape Landscaping of Huntersville, N.C., to provide landscape design, install a large berm and irrigation system, plant six holly trees, construct a French drain in a wet area, install a large stone pathway, create a fire pit area, and widen the porch stairs.

In the beginning, I was happy with all aspects of the job. Approximately 80 percent was complete when the foreman left. His firm didn’t call to tell me he had resigned, that he wouldn’t be keeping his appointments — I was stood up for two days.

Since he left, work has been substandard. When I call, the supervisor seems to minimize the problems or recommend that I take steps to address it (spray pesticides, adjust nozzles, apply systemic fungicides and pesticides) rather than Southscape fixing the problems. I’ve had problems with irrigation coverage, either excessive or inadequate in spots; drains clogging with mulch; installed plants either not thriving or dying; and incorrect placement of drip nozzles resulting in the death of shrubs.

Even though I asked Southscape to replace the failing plants, as per their one-year warranty, I’ve been told that it’s unlikely they will do so. I want a $1,200 refund or for the company to replace the plants, sprinkler heads and drip emitters.

Susan Arones, Charlotte, N.C.

Provider Response

Regarding irrigation: Our manager, Steve Woofter, went through all drip lines to ensure they had the proper emitter and placement on the plants, both existing and newly installed. A few adjustments have been made since the install. Five lawn irrigation heads were adjusted to make sure they had proper coverage — they were off by one foot. Two lawn nozzles weren’t covering the entire area. Admittedly, these were not the correct nozzles and we replaced them at no charge.

Regarding the flooding: Woofter found that the irrigation was running daily and the zone times were set too high. He made adjustments and cut watering to three days a week. This was the main cause of the flooding, as well as the large amount of rain we’ve received.

Regarding drainage: This was due to the heavy rain. That side of the yard has no irrigation and causes the drain to fill with mulch. This could be remedied by installing atrium grates to the catch basins. Any recommendations we made were for existing plant materials, as well as the turf, which was being maintained by a different company. The customer was very hands on with her property, so we recommended products she could purchase at any garden center and how to apply said product.

Woofter was on-site about every other day while this job was going. Any time the customer called, we’d be there, even after the job was complete. We’ve done numerous walks around the property to make sure that she was satisfied. It was only recently that these issues have come up.

Sean Stanley, owner

Status

Stalemate

Editor’s note: Southscape did perform additional work, but the service provider and the member couldn’t reach a final resolution in the case.

Have a complaint?

Our Angie’s List complaint resolution team attempts to mediate disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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