Member says Houston contractor took money but never laid floor tile

Member says Houston contractor took money but never laid floor tile

Member complaint

I hired Santiagos Remodeling of Houston to install travertine tile at the back door threshold and along the front door. Adrian Santiago did 5 percent of the work and never returned.

Each time he answered the phone, he promised he was on his way. Then he stopped answering the phone. After a while, I called again and received the same story: “a death in the family,” a promise to come, and he never showed up.

To this day, my money is lost and the job was never done.

I want a $900 refund.

Carol Curtiss, Houston

Status

Penalty box

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