Member says Goshen tree service company didn’t correctly remove stump

Member says Goshen tree service company didn’t correctly remove stump

Member complaint

I hired Affordable Tree Services of Goshen, Ohio, to cut down a white pine tree and remove the stump from the flower bed. The tree removal went well, but the stump was removed one inch below the soil when it should’ve been done at least four inches below the ground. I couldn’t plant because the stump is in the way.

I called and they said they would send someone out. No one came. They stopped taking my calls. After leaving several messages and calling the other number on the receipt, the owner called and said he would send someone out to remove the stump.

When the person came to remove the stump, he said several things that contradicted what the owner told me. The removal guy said he only came to look at the stump, not remove it, but the owner said it would be removed correctly.

I want the stump removed at least four inches below the surface of the soil as stated on the phone so I can plant in the flower bed.

Peggy DiStasio, Loveland, Ohio

Status

Penalty box

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Our Angie’s List complaint resolution team attempts to mediate disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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