Member says Fairfield company’s cabinet work is haphazard

Member says Fairfield company’s cabinet work is haphazard

Member complaint

I hired Armstrong Building of Fairfield, Calif., to install cabinets in three of my bathrooms. I hired them so that if I had problems, a local person could be there right away to fix them. However, Armstrong stalled, delayed and lied to me every step of the way.

I had to push and beg to get owner Dan Armstrong to do what he said he would do. When parts of our cabinets arrived, many of them had to be returned for repairs.

In the end, the cabinets looked fairly good, but a lot of the work looked crude and haphazard. He assured us he would return to repair the cabinets, but never did.

He made excuses at first, but later just didn’t show up. I will have to have someone else finish the job.

I would like for them to repair the cabinets.

Ann Fogarty, Vacaville, Calif.

Status

Penalty Box

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Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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