Member says dry cleaner ruined her drapes

Member says dry cleaner ruined her drapes

Member Complaint

I hired Praise Cleaners of Denver, N.C., to dry clean six panels of custom-made drapes for my family room. I took two of the panels to the dry cleaners and told them I needed all six to be ready in a month. They assured me that would not be a problem. I went back as instructed in two weeks to pick up the first two drapes and drop off the last four. To my surprise, my first two were not done! I was upset, but both owners said not to worry. I returned two weeks later, paid $200 and took all six home.

When I began taking the plastic off, I noticed there was cotton stuck in every top pleat, all the seams were pulled together, the white backing was wrinkled and all six panels had shrunk! The drapes used to have a slight puddle on the carpet, but now they are a foot off the floor! Also, the top pleats on my drapes hang down — they no longer stay straight up.

I told both owners how upset I was that my drapes, which cost around $1,000, are ruined. They told me that there was a stain on my drapes and they sent them out to be washed. I lost it. I informed them that they were told to dry clean them. They told me they will fix my drapes and to come back in two weeks. I have not gone back. I’m afraid they’re ruined and I’m afraid to see what work they have done on the drapes. I want a $200 refund.

Suzanne Caldwell, Denver

Status

Penalty Box

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