Member says Downey landscaper didn’t lay sod but kept money

Member says Downey landscaper didn’t lay sod but kept money

Member complaint

I hired Natural Green Landscape Management of Downey, Calif., to lay sod and install a sprinkler system. They laid the sod, but didn’t install the sprinkler. They never completed the job in the time frame they gave.

The sod died. I contacted them to finish the job. They kept apologizing for the inconvenience, but never came out to do the job. They took the sod out and left it on pallets, where it has been for weeks.

I hired someone else to finish the job.

I want to be reimbursed $400.

Emma Morrison, San Marino, Calif.

Status

Penalty box

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!