Member says Dallas contractor left patio, outdoor kitchen incomplete

Member says Dallas contractor left patio, outdoor kitchen incomplete

Member complaint

I hired Blue Oak Companies of Dallas to construct a flagstone patio, patio cover and outdoor kitchen. The quote was about $19,000, and owner Kasey Hester requested 50 percent down payment.

His subs completed 35 percent of the work and stopped showing up at even the sporadic intervals, as they’d come before. Then Hester stopped returning my calls, texts and emails.

He originally said the project would take about three weeks to complete. It took two weeks to get the patio slab poured. A plumber was supposed to run the gas line before the patio was poured, but it never happened.

Hester also sat six cedar posts in the ground when the slab was poured, and they began working on the flagstone. The cedar wasn’t stained, and one of the corner posts isn’t flush with the others. I informed Hester of this minutes after the crew set it, and he said he’d have his framer look at it and see if it was a problem. He wasn’t concerned with how it looked aesthetically.

He did all of this before obtaining any city permits, even though I’d asked him multiple times about the permits and was assured that it was a simple piece of paper that he would go down and get. I should’ve asked to see the permits, but I didn’t.

It took about three weeks to complete the flagstone patio, and I found beer cans left behind by his subs on one occasion. Another week or so after the flagstone was completed, they brought in the cinder block for the outdoor kitchen. It took the better part of the week for them to form up the cinder blocks and set the grill and doors. They spent a couple of days on stone work on the outdoor kitchen, meanwhile slinging concrete and mortar all over my $4,000 grill and drawers. Then one day, the mason crew left and never returned.

I spoke with Kasey on a few occasions after that, and his response was that the last mason crew was holding him hostage because they were having money problems and he wouldn’t give them any more money upfront. He said he was going to pull another mason crew from another job.

That went on for about a week and-a-half, and then he just stopped answering the phone or returning my texts. I’ve spoken with one of his business partners who said Hester would call me. I still have no response.

He has my original survey and a few thousand dollars over what work was performed, and the work that was performed has been scoffed at as I tried to get quotes for someone else to finish the job.

He seemed like an honest family man and even brought his kids by on occasion when checking the work. I want a $5,000 refund.

Steve McGee Jr., Little Elm, Texas


Penalty Box

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.

Post New Comment


What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!