Member says Dallas cabinet installer tried to hide shoddy work

Member says Dallas cabinet installer tried to hide shoddy work

Member complaint

I hired Grayson Cabinets of McKinney, Texas, to install kitchen cabinets and countertops. When the contractor arrived six weeks after the installation time, he asked me to pay the full amount before he did any work. I had already paid him $2,300, and he had a $2,000 sink I paid for.

When I arrived to see the work he had started, the surface was rough, uneven, including holes that my finger could fit into on the countertops. The cabinets were the wrong type of wood.

The only thing that made our kitchen nice was the upgraded hinges on the cabinets, but the doors wouldn’t close after installation. The sink base was cracked, and he tried to hide that behind a countertop.

I want a $2,000 refund.

Carrie Mendoza, Dallas

Status

Penalty Box

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