Member says contractor never installed granite countertops

Member says contractor never installed granite countertops

Member complaint

I hired Universal Construction of Webster, Texas, to install granite countertops in the kitchen. They took a down payment of $797 and never started the work.

The work was rescheduled on four separate occasions, and I took a vacation day from work for two of them. The contractor never showed up, and when I called, he repeated, “I don’t speak English well,” but could say some basic things fairly well — enough to make you think his excuse about not speaking English was a scam.

I want a full refund or the work done.

Taylor Jeude, Houston

Status

Penalty box

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