Member says company had to order cabinets twice

Member says company had to order cabinets twice

Member complaint

I ordered kitchen cabinets and bathroom vanities for a new home from Cord’s Cabinetry of Charlotte Hall, Md. I upgraded the kitchen cabinets and paid $3,000 directly to Cord’s for the amount over the builder’s standard allowance. I kept the builder’s standard bathroom vanities.

Five cabinets that were delivered weren’t what I ordered, including the vanities. Initially, phone calls and emails to the designer weren’t returned. The owner wouldn’t speak to me because he wasn’t familiar with the order.

My homebuilder spoke to the designer, who said I ordered different vanities to save money, which isn’t true. I also spoke to the designer, who said I must’ve changed my order after our appointment. I didn’t.

She admitted that the errors with the kitchen cabinets were her mistake and said that she reordered the new drawer fronts. She wouldn’t take responsibility for the vanities.

I emailed the builder and designer copies of what I was provided during the appointment. I wasn’t provided an opportunity to review or approve the order.

Cord’s offered to reorder cabinets if the builder or I pay for them.

We are scheduled for closing and will have to take delivery of our home with cabinets we did not order. This has been a very stressful and disappointing experience.

I want the cabinets that I ordered delivered and for Cord’s to pay for the replacements, and provide myself and the builder the chance to review final orders before processing.

Nadine Munson, Fort Washington, Md.

Status

Resolved

Editor’s note: The member says Cord’s worked with her builder to deliver the cabinets she ordered.

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