Member says Cincinnati-area door company fixed shoddy installation

Member says Cincinnati-area door company fixed shoddy installation

Member complaint

I hired Re-Sash Window & Siding of Liberty Township, Ohio, to install two doors, siding and gutters. Initially, I was happy, however, after I paid the bulk of what I owed, the customer service hit the floor.

The door is crooked, and the top left corner sticks out about a quarter of an inch. The door doesn’t latch with the knob, but the deadbolt latches. Light shines through in a couple of places. The owner says they can’t fix the door. I want the door installed correctly.

Eric West, Blue Ash, Ohio

Provider response

We did receive the bulk of the payment and told our customer to hold money back until we fixed the door. The door has been reinstalled and he approved. We never walk away from an unhappy customer.

Brenda Harry, officer

Status

Resolved

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