Member says Chicago air duct cleaner delivered terrible service

Member says Chicago air duct cleaner delivered terrible service

Member complaint

I hired Airductor Solution of Addison, Ill., for an air duct cleaning job. They were unprofessional from the start, with terrible service.

One of the two guys appeared to be too young to be legal to work. The other was just interested in upselling me from the moment he stepped into my house.

I had called them in response to their $89 Ultimate Air vent vacuum deal, and as soon as he arrived, he told me it wouldn’t cover my air returns, and that I would have to pay an extra $199 for deep cleaning and $399 for sanitizing. When he learned my family was expecting a baby, he peeked into my returns and told me there was mold and bacteria everywhere, so I would need both the deep clean and sanitizing.

I decided to go with just the deep cleaning. The workers did something to my returns with a brush connected to a hand drill, and started packing in 10 minutes. They angrily told me they had taken care of everything when I asked if they had cleaned the upstairs returns.

I was then told they couldn’t clean my dryer vents because they were on the roof. I was surprised. If this was the case, then why did they claim they would clean my dryer vents without inspecting where the vents are?

This was the worst, most unprofessional service I’ve ever come across. I would like a $199 refund.

Santosh Gupta, Naperville, Ill.

Status

Penalty Box

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