Member says Chesapeake company incorrectly installed a garbage disposal

Member says Chesapeake company incorrectly installed a garbage disposal

Member complaint

I hired Ken Wilson, owner of The Right Tool, of Chesapeake, Va., for several jobs, all of which he performed well, in the past. I should’ve known when there was a leak in a pipe in our garage — and it was repaired improperly (according to an actual licensed plumber I had to call to fix his mistake) — NOT to utilize him for another plumbing job.

However, I hired him to install a new garbage disposal unit in our kitchen sink. This job didn’t go well. The garbage disposal had a very small leak. I had to place a bucket under it and empty it once a day. Ken insisted he installed it correctly.

I called the manufacturer, and the company had a repair arrangement with a local service provider in Virginia Beach. If the item was defective, they would repair or replace without any cost. If improperly installed, it would void the warranty and they would charge a fee.

They told me that the unit definitely was installed incorrectly and the wrong type of tubing and incorrect sealant were used. I told Ken what I was told, and he still insisted he had installed it correctly.

I paid Ken almost $100 to install it, and then I had to pay another company approximately $100 to correct his mistake. I felt the right thing for Ken to do would be to reimburse me what I paid him, but he refused to do so. I want a refund of $100.

Kenneth Hawkins, Chesapeake, Va.

Status

Penalty box

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Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


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