Member says Charlotte tile installer failed to return deposit

Member says Charlotte tile installer failed to return deposit

Member Complaint

I received a quote from Steve Martin, owner of International Tile and Marble in Charlotte, N.C., to remodel a small powder room and tile the laundry room. We agreed on the price, and he came by to pick up the deposit of $600 with the work to begin in two weeks.

A week later, Steve called to say he and his wife had been in an auto accident. They were OK, but he had not been able to work for several days and was running behind. He asked if he could push my job back a week. I wasn’t pleased, but said that would be OK.

After not hearing from Steve on the new start date, I began calling, but my calls went directly to voice mail. I received a text message that he was at the hospital with his wife and would call later. I replied that I was sorry for his trouble, but I may need to start looking for a new contractor as we were already one week behind schedule. Three days later, he called and we agreed to end this relationship and he would refund my deposit and put a check in the mail.

I haven’t received my refund and Mr. Martin has been totally unresponsive. No work was ever performed. I want a $600 refund.

David Taylor, Charlotte, N.C.


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