Member says cell phone provider didn’t send agreed-upon rebate

Member says cell phone provider didn’t send agreed-upon rebate

Member complaint

Verizon Wireless of Colerain in Cincinnati indicated intent to rebate the $200 it promised in exchange for a trade-in on my used 32-gigabyte iPhone 4S. Verizon hasn’t provided the rebate yet. After contacting the corporate office, I was refunded the expected value of my trade-in, which is less.

I want a refund of $200 to honor the written commitment to rebate $200 for my used phone as their staff indicated.

Walter Handy, Cincinnati


Penalty box

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Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.

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