Member says Catonsville appliance repair company left job unfinished

Member says Catonsville appliance repair company left job unfinished

Member complaint

I hired Maryland Appliance Repair of Catonsville, Md., to repair my refrigerator. The technician said it was a fuse connected to the circuit board, but the unit needed a whole new circuit board, which I believed because one of my relatives had the same problem with the same model fridge.

He asked for and I gave him a $400 deposit, which was a mistake in hindsight. He didn’t return to make the repairs, so I called, and was told the part hadn’t come in and rescheduled the repairs. They didn’t show up three items for scheduled repairs.

Then the owner’s wife called and left a voice mail saying the technician came to the front door and left the part on the step after knocking. Our dog, who reacts to everything, didn’t bark, so I doubt he knocked, but the part was wrapped in bubble wrap on the front step. It rained overnight, but I opened the package. The board looked used. Everything that should be standing up straight is bent over.

They’ve called asking to install the broken piece, but I am done working with this company. I ordered the part from another store. I want a $350 refund, the amount I paid minus $50 for the service fee.

Brenda Dimmick, Severna Park, Md.

Status

Penalty Box

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