Member says Boynton Beach contractor fixed double door issues

Member says Boynton Beach contractor fixed double door issues

Member complaint

We hired Monster Construction of Boynton Beach, Fla., to replace our double front doors and sidelights with hurricane impact doors and sidelights. They gave us a good estimate (the middle of three), and we were encouraged we would have a beautiful set of doors with built-in windows. An employee came over twice to measure. We went to the showroom to pick out a white semi-gloss enamel paint.

Initially, the doors were installed with the wrong door opening and incorrect paint finish. They came back the next day and corrected the door opening. After the building inspector approved the work, the tech came and finished installing the trim and moldings. He didn’t cover the nails and some minor dings because he said he would do so when he returned with the painter. He also said he would repair a nick on the outside sidelight.

They never showed up to paint. I called and left messages for two weeks and didn’t receive a return call. We have paid around nine-tenths of the bill and feel we are being ignored.

We want them to repair or replace the damaged molding strip on the exterior of the front door and any other minor marks left by the tech for the painter. We also want them to repaint the inside and outside of the doors and sidelights with white semi-gloss enamel paint as originally requested.

Pat and Ray Cmarik, Hypoluxo, Fla.

Provider response

The member came into our office and asked for his doors to be painted white, which we did. After the install was completed, his wife said that there isn’t enough gloss on the doors. We explained that we only use one in-house white, which is satin, and it was not specified on the contract. We don’t paint on site. We took the cost of the finishing off the balance and gave them an option of hiring a painter. They said, ‘No, we want you to do it.’ The guy that paints on site is a subcontractor and is busy. We tried to schedule several times, but he kept rescheduling.

Roger Buczek, owner

Status

Resolved

Editor’s note: The members say the company painted the doors and they consider the matter resolved.

Have a complaint?

Our Angie’s List complaint resolution team attempts to resolve disputes between members and service providers. During this process, three outcomes can happen: Penalty Box, Resolved or Stalemate. Companies that don’t respond to a member’s complaint will be placed in the Penalty Box until they respond. A case becomes Resolved if a company addresses the complaint to the member’s satisfaction, or it becomes a Stalemate if the provider responds, but the company and the member can’t reach an agreement. Find out more about the Complaint Resolution Process.


Post New Comment

Deals

What is Angie's List?

Angie’s List is the trusted site where more than 3 million households go to get ratings and reviews on everything from home repair to health care. Stop guessing when it comes to hiring! Check Angie’s List to find out who does the best work in town.

Local Discounts

Daily deals up to 70% off popular home improvement projects from top-rated contractors on Angie’s List!