Member says Boynton Beach contractor fixed double door issues

Member says Boynton Beach contractor fixed double door issues

Member complaint

We hired Monster Construction of Boynton Beach, Fla., to replace our double front doors and sidelights with hurricane impact doors and sidelights. They gave us a good estimate (the middle of three), and we were encouraged we would have a beautiful set of doors with built-in windows. An employee came over twice to measure. We went to the showroom to pick out a white semi-gloss enamel paint.

Initially, the doors were installed with the wrong door opening and incorrect paint finish. They came back the next day and corrected the door opening. After the building inspector approved the work, the tech came and finished installing the trim and moldings. He didn’t cover the nails and some minor dings because he said he would do so when he returned with the painter. He also said he would repair a nick on the outside sidelight.

They never showed up to paint. I called and left messages for two weeks and didn’t receive a return call. We have paid around nine-tenths of the bill and feel we are being ignored.

We want them to repair or replace the damaged molding strip on the exterior of the front door and any other minor marks left by the tech for the painter. We also want them to repaint the inside and outside of the doors and sidelights with white semi-gloss enamel paint as originally requested.

Pat and Ray Cmarik, Hypoluxo, Fla.

Provider response

The member came into our office and asked for his doors to be painted white, which we did. After the install was completed, his wife said that there isn’t enough gloss on the doors. We explained that we only use one in-house white, which is satin, and it was not specified on the contract. We don’t paint on site. We took the cost of the finishing off the balance and gave them an option of hiring a painter. They said, ‘No, we want you to do it.’ The guy that paints on site is a subcontractor and is busy. We tried to schedule several times, but he kept rescheduling.

Roger Buczek, owner



Editor’s note: The members say the company painted the doors and they consider the matter resolved.

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